Terms and Conditions

The following Terms and Conditions have been set in good faith and at the time of the booking, the premises and position are described to the best of our ability and as accurately as possible and that no responsibility or refund for any alleged miss-description can be accepted. WATERFRONT Group Stay reserves the right to make changes to these booking conditions. All reservations are subject to Managers confirmation.
Please note that it is our policy to only show the property prior to your stay if it is vacant and the manager is available. We have plenty of photos on facebook that we would be more than happy to direct you to.

YOUR RESERVATION:
The premises are let to you for holiday purposes only and are arranged for the dates shown on your letter/receipt and are taken in good faith by us. We cannot accept responsibility for actions taken by the landlord of the premises outside our control, and we reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon as possible and do our best to arrange alternative accommodation or dates suitable to you, failing which all monies paid will be refunded, but no other claim, right or action or demand shall exist in or be made by either party.

Persons must be over 25 to make a booking. When staying at the property an adult must be present at all times.
Guests will not remove or re position any of the furniture, fittings and/or effects from the premises. Guests will not sublet the whole or any part of the premises.

LINEN:
Linen is provided for the number of guests booked.
Quilts, blankets and pillows are provided.
Bath towels are provided.
Beach towels are provided.
Linen is required to be used on all beds used throughout your stay, should our cleaner reasonably believe that linen was not used the guest(s) will be responsible for the cost of laundering all bedding.

BOND:
A Bond of $1000.00 is required one week prior to you arrival date, to be paid by direct debit into the
Port Noarlunga Accommodation Account.
The bond is refundable within 14 working days from departure, payable by electronic funds transfer and subject to:
– Inspection of the property by nominated staff and/or representatives of WATERFRONT Group Stay
– Cleaning fees – The property is to be left in a clean and tidy condition upon departure
– Breakages and/or damages (please report to Manager at the time of occurrence)
The tenant agrees that on all matters pertaining to the cleanliness of the property, damages and breakages it shall be solely at the Managers discretion in regard to compensation claim from the bond monies.

BOOKING FEE:
No booking fee is charged

PAYMENTS & FEES: (not including security bond)
Full payment is required at time of booking.

Payments can be made as follows:

– Visa, Mastercard, AMX Payments: visit waterfrontgroupstay.com/book and follow prompts

– Direct Debit Payment to:
account name: Port Noarlunga Accommodation
bsb: 085 221
account no: 131983406

Electronic Funds Transfer – Ring 0407706776 or email book@waterfrontgroupstay.com so we can manually block your dates out whilst we await payment. Please include booking name/property reference in your transfer and either call or e-mail to notify our office of the transaction.

-Cheque or Money Order Payments:
Made out to: Port Noarlunga Accommodation
Post to:
WATERFRONT Group Stay
PO Box 200
Port Noarlunga SA 5167

ARRIVAL & DEPARTURE TIMES:
Arrival: 2.00pm check-in
Departure: 10.00am check-out
Late departure: Before your arrival you may be offered the opportunity for a late check or to extend your stay at reduced rates if the property is available.

KEY COLLECTION:
Keys are collected at the property on arrival unless other arrangements have been made prior. If arriving late we must have already received your completed check in forms and full payment of bond.
If arriving after hours please review LATE ARRIVALS instructions.

Tenants are responsible for the safekeeping of keys and if lost during a stay, guests will be required to replace the keys at their own expense. Duplicate keys are not always available. If duplicate keys are given to guest(s) a $20.00 service fee will apply this is non refundable. If keys are lost then it is the guest(s) responsibility to replace all locks at the premises. Should a guest lock themselves out of the premises outside of business hours a $50 call out fee will apply. Keys not returned by check-out time will incur a $60 late charge per hour over. Keys must be available at the property on the day of check out. Should you be vacating outside of our advertised office hours (with prior approval) please return keys to the return box.

LATE ARRIVALS:
Arrival time is 2pm. If you anticipate arriving later, please contact our office 0407706776 to make alternative check-in arrangements.

CANCELLATION POLICY:
All bookings are made in good faith however failure to provide correct and current information, full payment, completed Terms & Conditions, selling of property, withdrawn of property may incur cancellation of your booking.
The tenant(s) agrees that it is at the discretion of the Manager and that we are bound by any subsequent instructions received from the property owner.

CANCELLATION FEE:
A service fee of $60.00 will be charged for all cancellations or transfers.
If a booking is cancelled within 60 days of the tenancy start date any payments made are non-refundable until the premises are re-booked for that period.
If a booking is cancelled during tenancy, payments made are non-refundable until the premises are re-booked for that period.
If a tenant is asked to vacate a property due to unacceptable behavior no refund will be issued.

OCCUPANTS:
The number of occupants (including children) must not exceed the number of guests stated in the booking form. Failure to adhere to this requirement may incur immediate termination of your booking.
Caravans and tents are not permitted at any times.

PETS:
Whilst we are fond of animals, no animals are permitted at the property during your stay.

SMOKING ON PREMISES:
Guests agrees that the interior of the residence is a ‘’non smoking’’ zone. Should you wish to smoke please do so outside and far enough away so that the smell cannot enter the premises. Please remove your cigarette butts. Failure to do so will incur a fee and it will be deducted from your security bond.
Illegal drug use is forbidden at any property.

LOUD/ABRASIVE GUESTS:
Guests that cause nuisance or annoyance to adjoining or neighbouring properties/occupiers will have their booking terminated immediately. No refund will be offered.
A call out fee of $60.00 per hour will be charged should a member from our office have to visit/attend the property.
Authorities will be contacted if a guest(s) will not vacate the property upon request.

CLEANING:
Any issue with relation to the cleanliness of the property needs to be reported to our office within an hour of your arrival, in order for us to rectify the problem for you immediately.

On departure, the premises are to be left in a neat and tidy condition. A checklist with guidelines will be provided upon key collection. All rubbish to be removed and you may be asked to place rubbish bins on the curb if collection falls during your stay. Please refer directly to the cleaning policy related to the premises at WATERFRONT Group Stay that you have made reservations for.
Standard clean follows your departure. A cleaner has been automatically arranged following your departure. Follow instructions on “Vacate Checklist” upon your departure. Should the clean exceed the standard vacating cleaning, the balance will be deducted from your bond at the rate of $33.00 per hour.

Optional – self clean or hire cleaner: This needs to be arranged with our office at the time of booking, not on arrival. A cleaner can be hired on your behalf and minimum cleaning charge will be $66.00, should this exceed 2 hours this will be charged at $33.00 per hour thereafter. These charges will be deducted from your bond. Follow instructions on “Vacate Checklist” on your departure. Alternatively, guests can opt to self clean and will be provided with a “Cleaning Checklist”. A routine inspection will be conducted after your departure and should further cleaning be required, this will be charged at $33.00 per hour and deducted from your bond.

DAMAGE/ACCIDENTS:
All damages, breakages or losses to the property, furniture and furnishings or any damage resulting from an accident are to be reported to the agent and paid for by the guest immediately. Should you discover a default or breakage when you arrive please advise our office or we will consider those the responsibility of the current guest and charge accordingly.

REPAIRS:
The Manager endeavors to have any repairs to appliances attended to as soon as possible after reporting it. However, due to unforeseen circumstances (eg. Having to order parts or non-availability of trades people) the immediate repairs may be beyond our control. No responsibility is accepted by the manager for these unforeseen circumstances. There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repairs.
You are required to allow repair and/or service personnel to enter the premises for the purpose of conducting any repair of service deemed necessary by the Mnager.

SECURITY:
Upon departure please ensure: All doors, windows, gates are locked. Electrical appliances, heating & cooling switched off.
Please leave refrigerator, freezer as found.

WASTE REMOVAL:
Council Green waste and Recycle bins are supplied at each property and to be used only as directed.
Bins should be put out on the road side the night prior to scheduled collection
Please do not overfill and ensure that lids are properly closed. Excess waste to be removed from the property.
Please ensure that the correct waste materials are deposited in the bins.
Only Council supplied bins are to be used. Any other waste materials that are left at the property will incur a minimum collection fee/charge of $50.00 + dumping charges.

BBQ GAS CYLINDERS & FIRE WOOD:
Gas is supplied for use during your stay. Gas bottles are not refilled, but are swapped for full ones. The nearest location is the BP petrol station on Beach Road Christies Beach.
Please note that this office will not be responsible for filling gas bottles.

PLUMBING WASTE:
Please DO NOT flush foreign objects down the lavatory. If a plumber is required to attend the property and the tenant is found responsible for the blockage – all repairs will be charged to the tenant.

CAR PARKING:
Parking for 4 vehicles. 2 in the lock up garage, two in front of the garage. Extra vehicles, boats etc are to be parked outside the grounds. Parking is a premium at Port Noarlunga. No other vehicles are to be invited to park at the property. No parking on the grass. No roadside parking in front of 7 Welland Street.

ITEMS LEFT BEHIND:
Items will not be automatically returned. We will hold the items for a maximum of two weeks and then pass them onto to a local charity. Postal charges for return of items applies, along with a $20.00 handling fee.

LINEN:
Linen and towels are provided. Linen is required to be used on all beds used throughout your stay, should our cleaner reasonably believe that linen was not used the guest(s) will be responsible for the cost of laundering all bedding. Please bring and use bed wetting mattress covers if required on childrens beds. If cleaners find that any soiling to mattresses has occurred then costs to clean or replace will come out of bond.

ITEMS YOU MUST BRING WITH YOU:
Toilet paper, garbage bags, laundry detergent, toiletries.
Agent will not be held responsible for limited/short supply of household items.

TEA COFFEE SUGAR and MILK, toilet paper and hand soap, supplied for arrival only.